WhatsApp Shared Inbox
![whatsapp_shared_inbox_hero_banner](https://unifedway.com/wp-content/uploads/2023/11/whatsapp_shared_inbox_hero_banner.png)
Why Unifedway ?
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Secure, Reliable Communication
Rest assured with our robust security measures, safeguarding sensitive customer data and ensuring compliance with industry regulations. Enjoy a 99.99% uptime guarantee and experience almost nil downtime.
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Expert Support
Access dedicated, round-the-clock customer support from our team of professionals, ensuring seamless integration and continuous assistance to meet your evolving business requirements.
![](https://unifedway.com/wp-content/uploads/2023/11/Global-Connectivity-with-wsi.png)
Global Connectivity
Expand your reach with our global communication capabilities, enabling smooth interactions with customers worldwide, regardless of geographical boundaries or time zones. We’re available in 100+ countries.
Unified WhatsApp Customer Engagement
![](https://unifedway.com/wp-content/uploads/2023/11/Centralized-Conversations-with-wsi.png)
Centralized Conversations
All agents have full visibility into the messaging history and context for each customer interaction in the WhatsApp inbox, facilitating personalized and seamless experiences. This empowers you to upsell or cross-sell your products.
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24/7 Availability
Customers can message your shared WhatsApp inbox anytime and quickly get a response from the next available agent. Support does not stop when individuals go offline. Enhance customer satisfaction and promote loyalty.
![](https://unifedway.com/wp-content/uploads/2023/11/Seamless-Hand-offs-with-wsi.png)
Seamless Hand-offs
Smoothly transfer conversations between agents in real-time while maintaining all context. Customers feel supported without having to repeat themselves. Ensure consistency with predefined response templates and your brand voice guide for WhatsApp inbox.
Streamline WhatsApp Communication
With Ease
Manage all your business-to-consumer conversations seamlessly with a shared WhatsApp inbox. Respond fast and consistently at scale.
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Benefits of WhatsApp Shared Inbox
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Rapid Response
![](https://unifedway.com/wp-content/uploads/2023/11/icon-247-Omnichannel-Availability.png)
Proactive Engagement
![](https://unifedway.com/wp-content/uploads/2023/11/icon-Gain-Rich-Customer-Insights.png)
Valuable Insights
The Complete Contact Center Platform
International Phone Numbers
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Forward To Voicemail
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Call Monitoring
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Auto Dialer
![](https://unifedway.com/wp-content/uploads/2023/12/live-chat.png)
Virtual Call Center
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Call Queues
Bulk SMS/MMS
Toll-Free Numbers
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Office Hours
Call Whispering
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Predictive Dialer
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Forward To Your Phone
Call Center Analytics
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Appointment Scheduler
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Record Calls
Caller Id
Share Phone Number
![](https://unifedway.com/wp-content/uploads/2023/11/rm-SMS_Bot.png)
SMS Bot
CallHippo went an extra mile and suggested a perfect solution. As of now, all of our numbers are clean and have the highest attestation score.
![ch-home-user-image-new](https://unifedway.com/wp-content/uploads/2023/11/ch-home-user-image-new.png)