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All your communications without complications

Grow your customer communications without the challenges of building at scale. Reach customers across channels, optimize delivery, and adapt on a dime—so you can focus on your vision instead of your communications tech stack.
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Trusted by 4000+ companies
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airtel
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Replace your legacy systems with one powerful platform

Bring your customer experience vision to life with reliable channel APIs, first-party data for personalization, and a secure platform. Twilio gives you the tools to optimize your communications strategy and adapt to changing regulations, without the heavy lifting or operational costs.

10 trillion

customer data points tracked

1.7 trillion

emails sent yearly

157 billion

messages sent yearly

99.95%

monthly API uptime

Data-driven communications for the entire customer journey

Verifications

Offer a friction-free user verification experience using real-time verification and authoritative phone data to reduce fraud, minimize risk, and boost conversions.

Alerts and notifications

Send personalized alerts, reminders, and more via preferred channels. Leading delivery rates, routing algorithms, and global carriers ensure you reach customers.

Promotions

Deliver personalized campaigns via any channel as part of a single conversation, and more with programmable features.

Customer loyalty

Gain loyal customers with seamless experiences for onboarding, logins, security, and data preferences—all configurable to preferences and regulations as needed.

Conversations

Engage customers in real-time conversations on any digital channel. Interact 1-on-1 or expand to multi-party messages for additional support.

Continue the Conversation on
WhatsApp

Transition to WhatsApp for personalized and continuous dialogues, fostering stronger customer relationships over time on the platform they frequent daily.

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Build your perfect customer experience with the Twilio Customer Engagement Platform

Products

Build the future of digital banking with Unifedway.

Messaging

Engage customers via preferred channels at scale with unmatched deliverability, analytics, privacy software—all built with compliant APIs.

SendGrid Email API

Build and scale a custom email program using intuitive delivery optimization tools and a single API trusted by top senders.

Voice

Create a reliable voice experience across devices with performance monitoring and configurable features that adapt easily at scale.

Verify

Send one-time passwords (OTP) with a single turnkey API for multichannel user verification.

Video

Power quality video experiences at scale with embeddable, quickly integrated APIs and programmable features.

Segment CDP

Unite all your first-party data in one platform to gain a single customer view, build profiles, and personalize engagement across channels.

Professional Services

Get help from expert consultants who build with you—or for you—to ensure a successful launch at scale.

Reliable
Future-proof
Optimized

Reach your users reliably

  • Deliverability
Prevent missed messages with delivery at scale—Twilio handles 134B+ emails monthly and 144B+ messages annually

  • Cross-channel communications
Add new channels (SMS, WhatsApp, Facebook Messenger, email, voice, chat) to meet customer expectations
  • Highly available platform
Modernize your communications architecture for reliability with 99.95+% uptime
  • First-party customer data
Pull in clean first-party customer data from the Twilio Segment CDP to personalize communications
*2022 State of Customer Engagement Report

Future-proof communications

  • Data privacy and security
Meet your requirements with SOC 2 Type II compliant APIs and HIPAA-eligible products
  • Fraud prevention
Prevent fraud and protect users with Verify for multichannel user verification
  • 180+ countries
Grow into global markets and meet local regulatory requirements row into global markets and meet local regulatory requirements
  • Expand on demand
Extend your use case with Twilio CPaaS for native omnichannel and Segment CDP for first-party customer data

Centralized solutions for optimal outcomes

  • Operational efficiency
Cut redundant license costs with a shared platform for communications, customer data, and insights
  • Central management
Enforce quality control, compliance, and preference management through a single system
  • Seamless experiences
End fragmented journeys and increase satisfaction—56% of people stop using a company after a frustrating experience
*2022 State of Customer Engagement Report

Bring your CX vision to life

Optimize your customer experience (CX) and manage operating costs at scale with an industry-leading customer engagement platform. It’s easy to get started with Twilio. Pay as you go, only pay for what you need, and save with high-volume discounts.
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