Call Analytics
Renovate and assess the efficiency of your existing marketing policy with CallHippo’s bespoke Call Analytics feature. Track records on call volume, call duration, routing of incoming and outbound calls all with the click of a button! Sign up now.
What Is Call Analytics software?
Call analytics uses the power of artificial intelligence to capture data from phone calls in contact centers. Apart from being able to find out callers’ details like phone number, name, and the advertising source that drove the call to the contact center, call analytics also helps identify if the caller was a genuine lead. It also helps advertisers understand the product or service their prospects need and if they were converted to customers by the end of the call.
Benefits Of A Call Analytics
Recognize Sources of calls
Call analytics technology lets you recognize sources of incoming calls that your company acquires.
Real-Time tracking
Phone call tracking enables making more ingenious assessments for real-time phone tracking dashboards.
Caller Insights
The broader view offered by a cloud-based speech analytics package sanctions for better-quality and precise insights into client behaviors.
Improve Sales
Prospective customers who call in response to your marketing and sales determinations must be in emphasis to conduct greater sales.
Start your Free Trial today
From number buying to inviting your users to making your first call, all it takes to set up your virtual phone system is 3 minutes.
- 1Buy Numbers
- 2Add Users
- 3Start Calling
- 4Track Calls
More Call Analytics Features
Power Dialer
Deliver your daily calling commitments like a pro with CallHippo’s super-efficient Power Dialer function.
Smart Switch
Multiple telephony providers before placing a call. You can now safely bid adieu to all your call connectivity issues.
Global Connect
Global Connect helps you know the right time to call your international clients.
Smart Call Forwarding
Each user can choose to have calls forwarded to several phones, to remain reachable even on-the-go.
Call Transfer
The Call Transfer feature allows you to redirect a connected call from your phone number to a team member.
Call Conference
It’s a feature that will enable you to add a third person to your two-way call and turn it into a 3-way conference.
Call Queuing Software
A Call Queue places incoming call in a line when the agent is busy attending other customers.
Call Barging
Call Barging is when a supervisor who is silently monitoring the call decides to enter the conference bridge.
Call Recording
Record every call on each of your numbers to better monitor your performance as a team.
Voice Mail
Receive voicemails by email in your inbox. Play them directly from your email.
Call Analytics
Track your phone support performance. Measure the % of missed calls, call load of each teammate, etc.
Call Hold Audio
On Hold Music from CallHippo is a great way to keep your callers happy and engaged while on hold or upload your own custom music.
Call Center Solution
Office Phone System
Basic
$0
Per user/Month
For Startups
Unlimited Users (Pay only for number)
- Click To Dial
- Global Connect
- Teams
- Voicemail
- SMS/Text messages
- Smart Switch
- Last Called By
- Forward-to-device
Bronze
$16
Per user/Month
Ideal For Small Team
Everything in Basic +
- Free Number1
- SMS
- Voicemail
- Shared Inbox
- Skill Based Call Routing
- Webhook
- Paid Call Recording
- Target Vs Achievement
- Campaign Management
Silver
$24
Per user/Month
For Fast Growing Team
Everything in Bronze +
- Role based access control
- Free Call Recording
- IVR
- Live Call
- Call Queuing
- User Working Hours
- Call Reminder
- After Call Work
- Call Cascading
- Holiday Routing
- Feedback for Calls
- Gamification
- Call Tagging
- Pause-Resume Recording
Platinum
$40
Per user/Month
For Larger Team
Everything in Silver +
- Auto Dialer
- Voice Broadcasting
- Multi-level IVR
- Multiple Level Call Transfer
- Conference Calling
- Call Barging
- Route to External Number
- Forward to Multiple Device
- Single Sign On
- DID Group
- Call Whisper
- Intelligent Reports Analytics
- Reports via email
- Automatic Machine Detection
- Compliance Call Recording
- Google Drive, AWS S3 Integration
- Embedded Dialer Integration
Basic
$0
Per user/Month
Unlimited Users (Pay only for number)
- Click To Dial
- Global Connect
- Teams
- Voicemail
- SMS/Text messages
- Smart Switch
- Last Called By
Starter
$18
Per user/Month
Everything in Basic +
- 1000 calling minutes within US/CAD
- Multi Lingual IVR
- Multi Lingual IVR
- 2FA
- User Working Hours
- Business Hours
- Ring All Devices
Professional
$30
Per user/Month
Everything in Starter +
- Unlimited calling minutes within US/CAD
- Call Recordings
- Intelligent Reports/Analytics
- Country Blocking
- Call Tagging
- Email notification for Voicemail
- Reports Via Email
- Call Notes & Ratings
Ultimate
$42
Per user/Month
Everything in Professional +
- Unlimited calling minutes within US/CAD
- Call Blocking
- Call Cascading
- Custom Greetings
- Audit Logs
- Webhook
- Dedicated Account Manager
- Personalized Onboarding
- Phone Support
- 24*7 Support
- Advanced Integrations
- Custom Integrations
- Annual Business Review
Frequently Asked Question
How can call analytics help your business?
Call analytics is a must-have business tool that can improve bottom-line results by measuring important call metrics and identifying trends. It helps marketers understand customer requirements better to improve their product and service offerings and improve service quality.
What industries should use call analytics solutions?
Call analytics solutions are helpful for any industry that relies on inbound calls for operations. Some industries that frequently use call analytics include B2B marketing, e-commerce, financial services, healthcare, automotive, and tourism.
What data can call analytics capture?
Call analytics can provide real-time business insights and track metrics such as:
Campaign, keyword, advert, or webpage that led to a call
Day and time of the call
Call duration
Caller’s name and phone number
Monitor if the call was answered or went to voicemail
Call abandonment rate