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Engage with Customers through Data-Driven Communications

Provide Secure, Compliant, and Empathetic Experiences on a Large Scale with Unifiedway’s Established Platform.
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  • 1Buy Numbers
  • 2Add Users
  • 3Start Calling
  • 4Track Calls
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Provide Scalable Experiences with Unifiedway’s Established Platform, Ensuring Security, Compliance, and Empathy.

Shape the Future of Digital Banking with Unifiedway.

Products

Build the future of digital banking with unifiedway.

Customer Data Platform (CDP)

Integrate Cross-Platform Data for a Holistic Customer View through a Customer Data Platform.

Enhance Engagement

Provide personalized, cross-channel experiences across various platforms for efficient customer acquisition.

Flex

Deliver cross-channel support seamlessly from one interface, unifying your contact center, customer support, and sales teams.

Reliable Activation

Establish secure onboarding and transaction experiences through real-time verification with authorized phone data validation.

Messaging

Initiate customer conversations or send timely alerts, notifications, and account updates.
Banking
Insurence
Wealth Management
Fintech
Payments

Virtual Banking Communications

unifiedway serves as the customer engagement provider for top banks in the U.S. by assets.

  • Engage in "personal touch" interactions powered by first-party customer data.
  • Enable virtual banking for customers, allowing convenient banking from any location.
  • Facilitate virtual appointments to enhance the efficiency of branch visits.
  • Utilize a communications hub to optimize and elevate customer service.

*Based on unifiedway internal data as of December 2022

Personalized Experiences for Insurance Customers

Unifiedway is the choice of 9 out of the top 10 U.S. insurers (PNC and life insurance, by premiums written and market share)*.

 

  • Implement data-driven communications for delivering empathy at scale.
  • Achieve faster speed-to-lead to present your offer to interested customers first.
  • Utilize alerts and notifications to keep customers informed about their digital claims.
  • Ensure compliant communications between sales agents and prospects, as well as agents and customers.
*Based on unifiedway internal data as of December 2022

Secure and Convenient Client Engagement

On of the top most client leverages Unifiedway to assist Financial Advisors in enhancing and expanding their client relationships through compliant text messaging as part of their client communications.
 

  • Ensure compliant communications through customers' preferred channels.
  • Enable appointment scheduling, confirmation, cancellation, or rescheduling via SMS.
  • Achieve seamless authentication for new and existing clients in milliseconds.
  • Foster personalized engagement through data-driven communications.

Innovative Digital Banking Experiences

unifiedway drives digital banking transformation for fintechs, exemplified by Topmost firm saving customers over 113 million hours in wait times with unifiedway.

  • Leverage first-party customer data for relevant and personalized experiences.
  • Facilitate customer interactions across any channel, including SMS, chatbot.
  • Establish a multichannel, integrated customer service contact center.
  • Ensure fast and easy authentication for both new and returning users.

Secure Payment Communications

unifiedway collaborates with leading cross-border payments companies worldwide, with Stripe verifying millions of users for secure payments.

  • Tailor communications to individual customer preferences at scale.
  • Deliver payment confirmations through alerts and notifications.
  • Ensure frictionless authentication for both new and returning customers in milliseconds.
  • Communicate through customers' channels of choice, including SMS and WhatsApp.

Frequently Asked Question

Personalization at scale
unifiedway collects and unifies data that’s spread across Salesforce, Zendesk, and Marketo. We pull it into one holistic customer profile with the full context to personalize every interaction.

  • Maintain a single customer profile accessible by every team
  • Understand customers without spending hours wrangling data
  • Anticipate customer needs with real-time data

 

Easy onboarding and account security
unifiedway verifies the customer’s device and phone number behind the scenes with the mobile operator, so legitimate customers aren’t waiting for SMS, email or push notifications.

  • Remove friction for real-users
  • Reduce fraud from fake users
  • Validation in milliseconds for fast and easy authentication

 

Better customer service and satisfaction
Design the ideal agent experience to quickly deliver customer service in the exact ways they need—for sales agents, contact center agents, or both.

  • Integrate with the tools you already use
  • Provide all the information needed on one screen
  • Serve customers efficiently with AI-powered insights and recommendations

    • Cost and time savings

    Create standardized workflows to enable service providers to provide fast and convenient customer experiences. Increase satisfaction while reducing cost for a true win-win.

    • SIP trucking for personal devices to be used compliantly in hybrid work environments
    • Agent surveys save information to your CRM for process continuity
    • Efficient online meeting scheduling and meeting reminders