Unifedway features

With a decade of experience and being a leader in the telephony market, CallHippo understands its
customers’ unique business requirements well. Over time, we have strengthened our solution
with a rich feature set capable of meeting all your business needs. Explore a few of our
top features below that make CallHippo the ultimate solution.

Power Dialer

Increase your sales team’s efficiency by automating the dialing process with the Power Dialer. This feature saves valuable time by automatically dialing numbers, leaving your team free to focus on engaging with prospects and closing deals.

Smart Switch

Elevate your call connectivity with CallHippo’s Smart Switch feature. Empower your agents to effortlessly toggle between multiple telephony providers, ensuring optimal call pickup rates and delivering an exceptional customer experience.

Global Connect

Seamlessly connect with your global customers and prospects at the most opportune moments through Global Connect. By leveraging this feature, you can maximize call pickup and conversion rates while respecting customers’ time zones.

Smart Call Forwarding

Never miss a crucial call again with Smart Call Forwarding. Automatically redirect incoming calls to your preferred devices or numbers, ensuring you are always accessible and responsive to prospects and customers– no matter where you are.

Call Transfer

Provide exceptional customer service by transferring calls to the right department or agent effortlessly. The Call Transfer feature ensures a smooth handover– eliminating the need for customers to repeat information and reducing call-to-resolution time.

Call Conference

Foster collaboration and effective communication with the Call Conference feature. Conduct virtual audio meetings with more than one participant at a time– enabling seamless teamwork, idea exchange, and efficient decision-making.

Start your Free Trial today

From number buying to inviting your users to making your first call, all it takes to set up your virtual phone system is 3 minutes.

  • 1Buy Numbers
  • 2Add Users
  • 3Start Calling
  • 4Track Calls

Call Queuing Software

Manage high call volumes efficiently by placing callers in a queue. The Call Queuing Software ensures callers are served in the order they arrived and be informed about the wait time. This will reduce wait times and provide a seamless user experience.

Call Barging

Maintain quality control and enhance agent performance with the Call Barging feature. Supervisors can discreetly listen to ongoing calls and join conversations if necessary, offering real-time guidance for improved customer interactions.

Call Recording

Improve your team’s performance by listening to call records and analyzing them. Record every call on each of your numbers to better monitor your performance as a team. With better productivity, better-performing agents, and easy integrations, you win on every front.

Voice Mail

Greet your callers with personalized voicemail messages and leave a lasting impression about your brand. With CallHippo’s unlimited voice mailboxes, every number would have a different voicemail, ensuring that you never miss a call.

Call Analytics

Track your support team’s performance and gain key insights on where improvements are required. Identify your team’s strengths and weaknesses, measure the percentage of missed calls, call load of each teammate, and stay ahead of competitors with call analytics.

Call Hold Audio

On-hold music from CallHippo is a great way to keep your callers happy and engaged while they are on hold or being transferred. Create customized messages, inform callers about the latest offers, and make them feel connected.

Automatic Call Distribution

Optimize call handling and ensure efficient distribution of incoming calls to the right agents or departments with Automatic Call Distribution. Improve agent productivity by automating call routing based on predefined criteria.

Call Center Analytics

Unlock the full potential of your call center operations with Call Center Analytics. Monitor agent performance, measure customer satisfaction, and gain actionable insights to improve operational efficiency and deliver overall customer experiences.

Call Monitoring

Ensure quality and compliance by monitoring ongoing calls in real-time. With Call Monitoring, supervisors can provide immediate feedback, offer timely support to agents, and maintain service standards. This results in improved agent performance.


Boost agent motivation and engagement with Gamification. Introduce game-like elements, such as leaderboards, rewards, and challenges, to foster healthy competition, increase productivity, and enhance overall team performance.

Interactive Voice Response

Streamline call handling and enhance customer service with Interactive Voice Response. Allow callers to interact with a menu system using voice or keypad inputs, ensuring efficient call routing and quick access to relevant information.

Multi-line Phone System

Manage multiple lines and calls simultaneously with a feature-rich Multi-line Phone System. Streamline your communication workflow, increase productivity, and handle multiple customer inquiries efficiently– all from a single device.

Number Masking

Safeguard the privacy of your agents and customers by masking phone numbers during calls. Ensure confidentiality and security of customer data, creating a trusted environment for communication and protecting sensitive information.

Number Portability

Seamlessly transfer your existing phone numbers to CallHippo. Maintain business continuity, retain your brand identity, and eliminate the hassle of changing phone numbers. This feature ensures a seamless transition for your customers.

Post-Call Surveys

Gather valuable feedback from customers after each call with Post-Call Surveys. Measure customer satisfaction, identify areas for improvement, and enhance the overall service quality by incorporating customer feedback into your processes.

Predictive Dialer

Supercharge your outbound calling efforts with the Predictive Dialer. Automatically dial a list of numbers, minimizing idle time and maximizing agent talk time. This will result in increased productivity and improved sales outcomes.

Target vs. Achievement

Set performance targets and track progress with Target vs. Achievement metrics. Monitor individual and team performance, identify top performers, and motivate your agents to achieve and exceed their goals, driving success for your business.

User Role System

Ensure secure and controlled access to CallHippo features with the User Role System. Assign users different roles and access levels based on their responsibilities, ensuring data privacy, system integrity, and optimized user experience.

Voice Broadcast System

Reach a large audience instantly with the Voice Broadcast System. Broadcast pre-recorded messages to multiple phone numbers, enabling efficient mass communication for announcements, promotions, and important updates.

Voicemail Greeting

Create a professional and personalized experience for callers with customized Voicemail Greetings. Tailor your greetings to align with your brand voice, leaving a positive and lasting impression on your customers as well as prospects.

Welcome Music or Message

Make a memorable first impression on callers with Welcome Music or Messages. Customize the music or messages played when callers connect, setting a positive tone for the conversation and showcasing your brand’s professionalism.

Call Screening

Prioritize and handle calls effectively with Call Screening. Listen to caller identities or messages before answering, enabling you to filter and prioritize calls based on urgency, importance, or caller information– optimizing the call management process.

Call Whispering

Provide real-time guidance and support to agents during calls without the caller’s knowledge using Call Whispering. Supervisors can discreetly offer assistance, ensuring agents deliver exceptional customer experiences.

Call Routing

Optimize call handling and ensure prompt service with intelligent Call Routing. Route incoming calls to the most suitable agent or department based on predefined rules or caller inputs, improving your communication flow and customer satisfaction.

Shared Inbox

Collaborate seamlessly with your team using a Shared Inbox. Access and manage emails, messages, and customer inquiries collectively, improving communication, collaboration, and response times for enhanced customer satisfaction.

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Make every call count! Elevate your business communication with CallHippo’s state-of-the-art features.