Call Center Software
![bestcallcentersoftwaresolutions](https://unifedway.com/wp-content/uploads/2023/11/bestcallcentersoftwaresolutions.png)
Why Unifedway ?
![](https://unifedway.com/wp-content/uploads/2023/11/rm-package_powerful_feature-1.png)
Packed with powerful features
Experience the ultimate call center software with Unifedway – offering call routing, conferencing, CRM integrations, and automated SMS capabilities, and more.
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Transparent Pricing
Avoid the confusion of hidden charges and complex pricing tiers with our straightforward pricing model.
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Dependable support
With our expert team by your side, enjoy hassle-free setup and support for any queries. Our excellent onboarding and fast support ensure complete peace of mind.
Deliver 5-star experiences
and monitoring from anywhere, at any time.
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IVR
Interactive voice responses help callers reach the right department based on their needs. Based on caller input, the software effectively routes calls to the right department and reduces average call time.
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Skill-Based Call Routing
To ensure the best customer experience, contact center solutions offer skill-based routing features that automatically route calls to the right teams/agents/departments, ensuring better resolutions and higher customer satisfaction.
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Call Monitoring
This feature allows call center managers to listen to call in real-time and provide feedback. Managers can also whisper, barge, and record calls for better agent feedback.
Set Up Your Phone System In Less Than 3 Minutes
From buying a number to making the first call, all it takes is 3 minutes to set up your virtual phone system.
![USA-cta-min_home](https://unifedway.com/wp-content/uploads/2023/11/USA-cta-min_home.png)
Benefits Of Cloud Based Call Center Software
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Auto-Dialer
This call center phone system saves agents time by automatically dialing the numbers for them on outbound calls. Reduce the number of manual errors in the dialing process.
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Dashboards & Analytics
Get access to a real-time dashboard to monitor the performance of teams and individual agents. Generate reports on various KPIs, including agents’ performance, conversion rates, average calling times, and more.
![](https://unifedway.com/wp-content/uploads/2023/11/Automatic_Call_Distribution_feature_for_call_center.png)
Automatic Call Distribution
CallHippo’s call center management uses automatic call distribution (ACD) extensively to route calls to the best-suited agents through routing.
The Ultimate Call Center Software Solution
Call Center Software dashboard.
International Phone Numbers
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Forward To Voicemail
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Call Monitoring
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Auto Dialer
![](https://unifedway.com/wp-content/uploads/2023/12/live-chat.png)
Virtual Call Center
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Call Queues
Bulk SMS/MMS
Toll-Free Numbers
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Office Hours
Call Whispering
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Predictive Dialer
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Forward To Your Phone
Call Center Analytics
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Appointment Scheduler
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Record Calls
Caller Id
Share Phone Number
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SMS Bot
CallHippo went an extra mile and suggested a perfect solution. As of now, all of our numbers are clean and have the highest attestation score.
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